Get in touch
MightyMaps is small, so email goes to the person who actually builds it. No ticket queue and no bot, but also no guaranteed response time, so please include enough detail to act on.
Support
Something is broken, a map will not build, or the assistant is doing something strange. Include the map title and roughly when it happened.
Billing
Questions about credits, a purchase, a receipt or a refund. Include the email on the account and the date of the purchase.
Feature requests
A kind of map it cannot make yet, or something on the map you wish it drew. These get read; most of the product came from requests like this.
Privacy
A data request, a question about how something is stored, or anything covered by the privacy policy.
Before you write in
Two pages answer most of what arrives in the inbox: how it works covers what the assistant can and cannot do, and pricing covers credits, packs and what does not cost anything. If you have not made a map yet, the free credits will answer more than an email can.